NO response or feed back

I have sent claim forms at the end of March 2016.<br> My mother *** 081 ) Naem N Ndlangamandla had an account with them and she's late and there's no one to continue with her debit or that can take on extra debt in the family.<br> Her husband (my father) is unemployed.<br> Anyway my query is that I sent the claims so long ago and have not received any feedback and today only when I call to do a follow up I'm being told they want my Dad's I.D copy, yet their auto response when sending the claims says you will receive a response / feed back within 48 hours not 18 or more days later.<br> Can you imagine families that are waiting for the cash payouts to finally have the funeral. Its such an inconvenience.<br>