No response on damaged product delivered!

I placed an online order during lockdown which I received today. When I opened the package the product I ordered is damaged!! The Urban Decay is a very expensive product and more care should be taken when delivering these products. I tried calling customer services all day and nobody answers the phones. It cost me R200 in calls holding on for somebody to answer. I need this pallette collected and replaced! I emailed the photo as well but needless to say got no response! This is ridiculous!!! Can somebody get back to me asap??? Order https://www.foschini.co.za/order/orderdetails/viewOrderDetails.jsp?orderId=p***