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Sharon E
1 reviews | Active since Jun 2015
21 Jun 2015, 08:12
No response on damaged items
I purchased a pair of pants towards the end of April 2015, with in 2 weeks the material was completely worn and unwearable. I filled in the contact form on the Foschini website about 2 weeks ago regarding this as if you are spending R500 on a pair of pants I expect them to last longer than 2 weeks. I have not received any response, This is unacceptable as the whole point of filling out a contact form is so that you will contact us back without us having to phone the main number and sit on hold for hours.
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Foschini's replyOfficial
22 Jun 2015, 09:04Hello SharonEckert,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply22 Jun 2015, 09:04
Official
Hello SharonEckert,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,