1 reviews | Active since Aug 2016

23 Feb 2018, 10:31

NO RESPONSE FROM TFG - NO CUSTOMER SERVICE

I have a sterns account. I have requested NUMEROUS times for someone to assist me in cancelling my magazines on my account. NO ONE gets back to me. Check your emails. Our calls are recorded, right? I have phoned, I have visited the stores and I have emailed. Almost everyday i get a call from TFG asking me to join a new magazine or a new product. I have been declining everyone. I have tried the magazines that was also added to my account because of one of these phone calls and then they say if you do not find the magazine interresting you can only phone in to cancel. Well then its only me that dont get any help from my service provider! I decided to list TFG here on this platform because i DO NOT GET ANY ASSISTANT FROM YOUR CUSTOMER SERVICES. I have every email to prove how many times i have asked for cancelation, i can get my call log to show as well. unfortunately i cant show how many times i have asked by the shops. And then when i am at the shop they send me away with my query as well. I NEED ASSISTANCE TODAY.!

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Replies (1)
Foschini
Foschini's reply23 Feb 2018, 14:07
Official

Good day Riekie,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG