No response from Head office

A week ago I wrote to foschini head office, complaining about the poor quality of a jodair 100 % human hair extensions I bought on the 20th December 2015. The whole month of January I am battling to get the rep of the jodair brand/ weave I bought. Within two weeks the weave began tangling and I called Carnival asking about how to care for it and Sbongile who advised I shouldn't apply any moisturize. Few later I decided to go to lake side mall fir second opinion where I found a totally clueless somebody who suggested silicon but they were out of stock. Every morning I had to straighten it with a weave or hairdryer but it didn't help much. None the less I kept bugging carnival mall and was advised the rep would be starting soon but up to this day there's still none and as I result I had to remove my weave. I called the store and requested that they check the customer care numbers on the pack but to my surprise the was none written, no rep for the product or staff member with detailed information on how to care for it so disappointed after spending R1500. I took it upon myself to google the jodair manufacturers and make a direct enquiry but they referred me back to the store.