No response for 2 months

Foschini has my opening balance as R18000 on ITC.This was unkown to me until I got a credit report. My Credit allocation=R6000. My request - reduce opening balance to R6000, initially sent in September 2014. To date this has not been done. Not the first time I have issues of misrepresentation of credit with Foschini. Numerous follow-up emails sent. Last one on 12/12/2014 and still no response. Please do not forward this to a consultant that's going to reply with a script. I've been trying to sort this out for 6 months - I want a manager to make contact with me. Been a Foschini customer since 2009 and paid my instalments diligently. Terrible service! I'm going to close the account but I want to bring this non-delivery of service to the attention of the public as well as management. Let's see whether you value your customers as much as you say you do.i.e. CorporateValues - Excellent Service -\Our customers are our future - we look after them""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811939;704391;9;5;0;1;0;0;5;15/02/04 9:49;141;NULL;15/02/04 9:19;15/02/04 7:28;Outstanding service;7,91E+12;Douglas;***;Douglas assisted me on the cancellation of the contract. I had cancelled my contract on 24 November 2014, and the last debit was supposed to be on December. However, I was debited on January 2015. So I followed up with Miway. Douglas went an extra mile to ensure that I receive the cancellation confirmation. He also explained some of the fees, including administration and accidental death cover of which I was not aware of. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;74095;715444;14;2;0;1;0;0;2;15/02/05 13:55;141;3;15/02/04 13:24;15/02/04 11:34;Rude, rude, rude!!!;8,41E+12;Store Manager;***;We went to the store on Saturday, 30/01/2015 and bought a Xbox Kinect for my toddler for her birthday. Seeing that the thing is too complicated, even for us, I took it back to the store on Monday, where the store manager, very rudely and extremely arrogantly, told me that they could not accept software goods back that have been opened and that no store will take back open games, he said it was his policy, not the stores, as Microsoft will not accept it back. When I wanted to speak he would cut me off and tell me to listen to him and let him finish, that not incredible connection or hi-fi corp would accept the item back and after a whole speech from him, he agreed to refund me. I wanted to purchase the leap tv instead but after his utter lack of customer support, just took the refund. I then went to incredible connection and returned two OPEN games, no questions asked. When I told him about CPA and the 7 day return policy, he told me that we were supposed to sign something that says we can't return open software. AND 4 days later I am still awaiting my refund as the R2100 I paid with my card was deducted only today. Will never go to that store again, and when will I get my money??;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;794549;33;1;2;0;1;0;0;2;15/02/05 9:27;141;NULL;15/02/05 9:02;15/02/05 7:06;Not happy with FNB;9,20E+12;;***;Good Day<br> <br> When I opened my account with FNB I was positive I made a great choice I was at Standard Bank even letting my partner change banks from ABSA to FNB.<br> But now you explain to me why is it that I pay a service fee if someone puts money into my account and then when I made a withdrawal inside the bank I money paid again. In total that transaction cost me almost R300. Quite honestly it's pathetic you're the only bank that charger almost R50 to get a statement which is such an inconvenience because I have to go into the bank. Why do you take a monthly account fee then if I'm anyway going to pay so much on service fees FNB is sneaky. I only have a savings account your bank charges is almost more than the amount of meat I buy a month.<br> <br> <br> VERY DISAPPOINTED IN YOU FNB.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812477;773014;9;2;0;0;0;0;2;15/02/09 9:37;141;NULL;15/02/05 8:49;15/02/05 7:16;********** Deductions on Accounts;;Vivian Meyer;***;Please be aware of companies called AG Life and Zindisa who are deducting money in people's accounts on a monthly basis. These ********* deduct R 99.99 on poeple's accounts knowing this will not reflect on transction notification. They have been deducting money on my account for the past 6 months without any of my knowledge. I have never spoken to these people in my life but they had access to my account. These companies dont have offices or contact details where you can go see them. The only contact i got after following up for 3 weeks is someone called Vivian with contact *** not sure its his name. Everytime i speak to him he keeps saying his will my money back in 48 hours but till today he hasnt paid. These are ********* that are *****ing law abiding citizens money. Sad enough they continue to ***** and nothing is done to them. Imagine the kind of money they ***** each month coupled with the interest they make with people's money. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812487;30;9;5;0;1;0;0;5;15/02/05 9:52;141;NULL;15/02/05 9:05;15/02/05 7:31;Insurance Claim;***;Constance;***;Thank you for everything, you did an excellent job and deserve the best. Keep up the good work and thank you very much for keeping me updated about my claim and responding promptly whe I needed assistance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812900;25;1;2;0;1;0;0;2;15/02/06 7:57;141;NULL;15/02/06 7:28;15/02/06 5:36;charged for insurance I don't know for 5years;6,91E+12;Manager;***;they claim I have a insurance with them but can not confirm paper work or solve my problem.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;797404;188;16;2;0;1;0;0;2;15/02/06 11:35;141;NULL;15/02/06 11:11;15/02/06 9:14;cellc Bad Service;9,11E+12;repair center;***;Hi,My Name is Yolanda, beginning fo January I took my phone in for repairs at cell in canalwalk Cape Town as the charger pin was broken,they informed me that the phone will be back in 22days, I called in to check if my phone has been received by the relavant department as there was no communication from cellc repair center, I then spoke to Chanel whom I explained the problem too and she still did not understand me as there was a communication barrier between me and her she was not helpful at all and she was very rude, I explained to her why am I pressured to get my phone back ,my roster is inside that phone and lots of my personal documents that I use daily bases are in my phone but still she did not even try to assist me, I then received an SMS from celc stating to pick up my phone at the canalwalk branch I went there yesterday the 05th of Feb I got my device but it wasn't the one I gave to them it has problems with the internet I called in again I spoke to methew he also could not assist I asked him to transfer me to his senior he then put me on hold for 30min I ended up hanging the line and no getting any assistance from cell I regret being a cellc user their service is very BAD;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;756458;188;16;5;0;1;0;0;5;15/02/06 13:25;141;NULL;15/02/06 12:58;15/02/06 11:04;Thank you SUPER STAR Wendy!!!;8,21E+12;Wendy Mlangeni;***;I would like to congratulate Wendy Mlangeni for really going the extra mile for me. She has gone out of her way to help me! If Cell C has an employee of the month award, i would make her employee of the YEAR for at least 5 years running!!!! <br> <br> Thanks again Wendy!!!!!<br> <br> Gerard Damstra;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;436310;818587;38;2;0;1;0;0;2;15/02/06 13:48;141;NULL;15/02/06 13:18;15/02/06 11:27;Slow speeds for 3 Months nothing done;;;***;I have launched a complaint to Afrihost on 09 November 2014 regarding my line speeds that are extremely slow from time to time. I have 2MB Business Uncapped account with you guys and during points of the day I would get 30kbps on the line which should be giving me 220kbps. After numerous calls, numerous people promising me no they will call me back and follow up. Nothing has happened. I am chasing my phone bill sky high and they just don't give a damn. I have been paying for a line that is not delivering what they promised me. Their service is absolutely ****. How the hell can they be voted best ISP of SA if they cant even follow up or resolve this issue. I have been in contact with a Matthew Ketley who emailed me and told me they will sort this out, after a few email sent to him requesting an update not 1 has been rep**** to. I have spoken to supervisor Ntombi Maloka who also doesn't come back to me. I have spoke to two managers and another supervisor who also doesnt come back to me. So how do I even expect service from Afrihost if the Supervisors and Managers dont even give a damn. Afrihost doesnt give service or Support they just want your money.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;201621;25;1;2;0;1;0;0;2;15/02/06 14:53;141;NULL;15/02/06 14:24;15/02/06 12:32;Loan Declined Because of Sellotape in ID book;8,40E+12;;***;App**** for a loan and it was provisionally approved. Sent all the Documentation and Bank statements and sign all the heaps of paperwork. Just te be declined because the cover of my ID book is a bit loose and I reinforced it with some Sellotape. Clearly Nedbank is not interested in New Business or any future business from me. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;438180;204;21;2;0;1;0;0;2;15/02/06 15:13;141;NULL;15/02/06 14:46;15/02/06 12:52;Momentum don't keep their side of the deal;8,01E+12;;***;I am on the Maternity Package at Momentum and was told that a consultant would contact me at 24 weeks to arrange for my Momentous Baby Programme to be delivered to me. I am now 31 weeks and still waiting.<br> <br> I don't understand why it is so hard for Momentum to keep to a system that they put in place. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813372;188;16;2;0;1;0;0;2;15/02/07 10:05;141;NULL;15/02/07 9:07;15/02/07 7:44;******* billing on my account;***;Princeton Naidoo;***;Cell C has been **********ly debiting my account based on information they apparently receive from an unrelated 3rd party. On a case that was lodged cell c agreed to refund me but the refund never happened and they continue to be in breach of the National Credit Act by *******ly debiting my account without my permission on behalf of an unrelated party to my contract with them. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;493451;33;1;2;0;1;0;0;2;15/02/09 9:41;141;NULL;14/11/20 9:11;15/02/09 7:20;FNB won't replace defective smart device;8,21E+12;;***;I bought a smart device through FNB. Receiving the device, I noticed two things - the silver bezel was pulling away from the screen, and when recording video, the microphone crackles terribly. I phoned FNB and asked for a replacement - because, according to the Consumer Protection Act, if the unit is not functioning as intended, I'm entitled for a replacement. <br> <br> FNB consultant told me that I am NOT allowed a replacement and the CPA does not work like this. I can only return goods within 14 days of purchasing. They'll repair it under warranty, but they wont replace the phone. I've since checked with lawyers on the CPA and this statement by FNB was deliberately untrue. <br> <br> I expect a response from FNB. I expect a clarification on how FNB interprets the CPA, and why they are misleading their customers about the customer's ability to return defective goods. <br> <br> And I need this defective galaxy note 3 replaced with a working model. I didn't spend almost 10K on a device, only to have it not work properly. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813789;704391;9;5;0;1;0;0;5;15/02/09 11:08;141;NULL;15/02/09 10:37;15/02/09 8:47;GOOD SERVICE;***5;BUSI SH;***;I just got my monthly premium reviewed by Miway and now I will be saving.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;695185;529;9;5;0;1;0;0;5;15/02/09 11:29;141;NULL;15/02/09 11:04;15/02/09 9:08;Good Service;***;Thami Sidu;***;I want to compliment Thami Sidu for the good service he offered me with and for taking his time to assist me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;813829;33;1;2;0;1;0;0;2;15/02/09 11:35;141;NULL;15/02/09 11:08;15/02/09 9:14;TIRED OF WAITING FOR YOUR CALL;9,60E+12;Sales;***;Dear FNB,<br> <br> Pathetic, useless, *********** staff and plain horrible. These are but a few words to describe you!!. I have logged to complaints in order for someone to contact me on a loan I was pre-approved for. To date no call. I am so over you guys. I sat in a queue for 2 and half hours on Saturday with no resolution after leaving the bank. I was told my application was with lifestyle, I contacted lifestyle only to be transferred 5 times by *********** staff that does not know what the hell they doing and sounding like they just stepped out of a club and are in dire need of sleep. If you do not want my business just say so I will gladly go elsewhere. <br> <br> I expect a call by close business today or I am going to take my account and business elsewhere stop focusing on getting new clients you cant even keep the existing ones happy.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;526042;1213;14;5;0;1;0;0;5;15/02/09 13:06;141;NULL;15/02/09 12:33;15/02/09 10:45;Payment not reflecting on statement;***5;CAPE TOWN;***;On the 26 November 2014 at 13:06 I made online payment of R350 on my account. I used the banking details that I got from Mr price website. The amount paid on the 26 Nov 2014 has not reflected on my statement and I am receiving calls from Mr price agent harassing me and refusing to communicate with Reka Reshna -Manager .<br> <br> I contacted Reka Reshna on the 12 December 2014 as she has sent me an email of outstanding account. I contacted her and let her know I have paid but she said the amount am talking about is not on the system. she then said I must forward my bank statement and proof of payment she will fix my account. On the 18 December I sent her all the proof she required and she said it will reflect December month end, December she said January and January I contacted her and she said it will reflect on the 8 of February 2015. on the 8 the was nothing changed and I then receive a call from *** from Mr price when I tried to refer the person to Reka she was rude and insulting and I drop the phone and I contacted Reka. Reka ref me to Admin<br> <br> All I want is the account to be fixed. -***. proof of payment is with Reka and [Email Removed]<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;22892;55;14;2;0;1;0;0;2;15/02/11 17:14;141;4;15/02/09 16:16;15/02/09 14:53;Worst service ever. ;*** 08 8;Neo;***;On a previous occasion I visited this store's Customer Service department I noticed how jovial things are among the 10 staff who are there to assist clients but no one assists.<br> One has to ask loudly what is going on that no one is paying attention to clients.<br> Only then the laughter stops and people are running around like rats to get to their stations to do their work. <br> Today I get there and exactly the same thing happens. <br> I tried to pay with my store card and the cashier tells me to pay R850 before the transaction can happen. Then I pull out a proof of payment where I paid R1 200 on the account earlier today. So my \assistant\"" Ali talks to Neo who seems to be in charge of the department of joviality. Ali calls some number and comes back to tell me that NEO says that my money won't reflect in Edgars' account yet and only after 48 hours. Ali didn't even call the head office. <br> I am sure that Edgars has a bank account with FNB and that my deposit reflects immediately. <br> I'm sure that Neo just didn't want to assist me because I dared to break up his jovial \""Customer Services\"" department party."""