NO RESPONSE AFTER 3 WEEKS!!!

3 weeks ago, I lodged a complaint. I was contacted telephonically and via email, all generic emails. I was advised that I would receive the irreparable device 3 weeks ago I've not had any communication from anyone. All this while I am paying my account and the insurance every month on time. I AM SO FAR BEYOND ****ED-OFF WITH THIS WHOLE SITUATION. I sent the device in for repairs the first time round, you fix it but not even a month later the same replaced LCD goes blank and you tell me that a 3rd party worked on the device when in actual fact it's your own people who fixed the device but due to poor workmanship the phone is now in a worse state. YOUR INSURANCE, CUSTOMER SERVICE AND INTERNAL COMMUNICATIONS IS THE WORST I'VE EVER COME ACROSS! I've already replaced the mobile phone, incurring further cost. I don't want the irreparable, I expect the handset charge to be waived from my account or replaced with a handset of the same value. Please get back to me asap with a resolution.<br> <br>