No response

Good day To whom it may concern. I had an account with foschini, it was in arrears Nimble collection contacted me for over 2 years I have been paying them with o problems from Nimble. However in November 2019 I notice that there was no debit order from Nimble, I made contact to find out if the account was paid in full. They informed me that the account was handed back to Foschini. Now my problems started November 2019. I made contact with TFG again!! Call , Email. Yasmin Roos finally rep****, Yeah!! Only to inform me that she forwarded my request to Recoveries and to allow some response time. Its been 2 weeks and still nothing. What can I do? I would like to settle this account. Nobody is assisting in anyway. please can someone assist me in this matter. Clovita Africa ***