kB
kristi B
1 reviews | Active since Feb 2015
05 Nov 2015, 06:45
No response
I have been sending emails to both customer service and accounts and I just don't get a reply. I currently live abroad and need access to my account, but nothing on your website works. I have been a customer for over ten years and cannot believe that I am just being ignored. This is truly unacceptable and shocking. Why do you have a customer service team if you don't bother to reply to urgent customer queries?????
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Foschini's replyOfficial
05 Nov 2015, 09:12Hello kristi00000,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
Best regards,
Foschini's reply05 Nov 2015, 09:12
Official
Hello kristi00000,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Foschini Team
Best regards,