AP
Ansune P

1 reviews | Active since Dec 2015

12 Dec 2015, 14:35

No respect for customers!!!!

Today I was really shocked at the way I was treated and how the manager as well as her staff has no respect for their customers. Firstly when I walked up to the fitting rooms there was a guy manning the entry. This normally is not a problem. The problem came when the manager walked into the fitting rooms and opened the curtain where I was busy fitting. Just after that a second lady came into the fitting room and also opened my curtain with a broom in hand. I never felt so humiliated in my life! I was naked first of all and secondly there was a guy just outside my door! Both of them never asked if there was someone in the cubical before opening my curtain!!My second bad experience was at the pay point. I waited more then 10 minutes with no one at the tills. A lady came from the back and asked if I was helped. She then helped me and was very nice. While I was waiting to pay she spoke to an other staff lady now also at the tills and said so her this was a regular thing.It seems like there is NO management at this store. They really treat their customers badly and I can't see myself buying from this store again. I can imagine that they will soon be out of business!!

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Replies (1)
Foschini
Foschini's reply13 Dec 2015, 08:21
Official
Hello Ansune,

We're so sorry to hear you had a bad experience in our store! This definitely isn't what we want to hear, and we'll be sure to address the issue to ensure this doesn't happen again. We've passed your details on to the manager, who will get in touch with you directly.

Thanks,
The Foschini team