No reply that is satisfactory

After numerous times sending my sequestration letter to them (HIGH COURT OF SOUTH AFRICA) I still have debt on my Transunion account and when i contact them, i get told they have no way of removing that. but how on earth did you put that on my record, but can not take it off. Then after that i get NOTHING!!! You guys allow your clients to over debt themselves and make them pay even if they go to the lowest point of liquidating themselves. Recovery is a long and very painful exercise and when you debit it makes it harder