NO phone etiquette - Blatantly RUDE

Received a call from one of your call centre agents at 11:51 today - around a delayed payment on my account. I apologised for the delay and confirmed payment was made yesterday via EFT. Followed by \You know it takes 3 days to reflect?\" <br> <br> Firstly no obvious questions around phone etiquette were posed to me - Are you available? Do you have a moment to chat? How are you? NO nothing! Just straight in - your account is overdue - when do you get paid? When I asked why these questions weren't asked, I was told \"Ma'am but you answered the phone\". <br> <br> Irrespective of me confirming payment already made, this VERY RUDE woman continued to bombard me with questions - I mentioned that her tone was out of context and unnecessary, which of course was welcomed by even more rudeness! I am aware of the fault on my end, however I am not a ******** or running away from paying my debts! <br> <br> I will not accept this type of interaction with anyone! I want the call listened to and action to be taken against this obviously not efficient call centre agent. I have been a Fosch customer for many years - but post this call I plan to pay up all my accounts and close them! Thank you for putting your customer first!"