No ownership from Customer Care

<p>I called Foschini Customer Services this afternoon to advise the agent that I continuously receive the Foschini account addressed to a tenant who vacated my property about 6 months ago. My request to the agent was to kindly contact the client to request an updated postal address, as the client is definitely not receiving their account/statement. This I know since I 'return to sender' their previous 2 statements/accounts.</p> <p> </p> <p>However, the agent advised me that they would not contact the client, unless the account is in arrears. Whilst I fully understood this, my opinion of this entire situation is one of poor customer care from Foschini, as Foschini has been made aware that the client has vacated the premises, but would rather wait for the client to call in (if ever), rather than calling the client.</p> <p> </p> <p>Strangely, I made similar calls to Edcon, YDE and Truworths Customer Care departments, who all thanked me for my effort, and advised that they will contact the client ASAP to obtain the updated postal address.</p> <p> </p> <p>I find it hard believe that this is Foschini's policy!</p> <p> </p>