No one to assist since Milicent is off

In October I took a phone to Markham Highveld mall, my claim was done with Millicent, documents were submitted to Finrite. Finrite gave me a run around until I complained on Hello Peter, they then requested that the phone be sent to MTN for a technical report, the phone was only sent a week later from Markham to MTN... On the 3rd November 2015, MTN sent through a technical report, on Monday I called Finrite to now understand what the next hold is on my claim, only for them to tell me that the phone now has to be sent to Finrite repairs, they then sent an email to Markham Highveld mall requesting the phone... today I call Markham to find out about the progress and Themba tells me Millicent has taken days off and I should call her on her cell or call back Monday as there is no one to help me with this but her...<br> <br> Like honestly... do customers really have to wait for a person on leave for their concerns to be addressed... does the person on leave take the system with when they go???<br> <br> This is really bad service... as for Finrite... still the worse cellphone insurance claim... just deal with this claim so I can cancel whatever I have with you... please...