NO ONE KNOWS WHAT THEY ARE DOING AT FOSCHINI

After several attempts to get Foschini give feedback on my complaint ,i got a correspondence from their complaints department and the person who was handling my complaint was a lady by the name of Tanya Coetzee and received a ***. At last i thought i will be able to get to the bottom of my dispute however she also passed the buck just like everyone who has ever promissed to assist me at Foschini. She told me that she would escalate it to Finrite, that was on the 28/01/2019 till Today she has never even had the decency to give me an update on the escalation, and the lady that i spoke to the last time at Finrite also told me that they had nothing to do with the balance on my account because the 1st time they received my claim was only in September and not in June so it was Foschini who was at fault by not doing a follow-up after sending the claim documents to them because had they done that they would have immediately picked up that they never received them .Now Tania is telling me another story and while they are playing hide and seek my account is accumulating interests and i keep getting endless calls from them for me to pay the account which i think is harassment now because the consultants also confirm that there is a note on their system regarding the dispute on my balance . I am now seeking legal advise about this as i have tried everything to get this sorted