No monthly account

I have not received an account in the post from Foschini since October 2014. When I ask at the Eastgate store for a balance and installment they generally cant assist.It seems they are either unwilling or unable to assist. If you phone HO they are offline and will phone you back. This never happens. I have requested statements by email but am told this is not possible. How is one supposed to pay without a statement and them being offline.....To add insult to injury they add amounts for \collection letter"which have also not been received. The online system is really poor. Today I received an sms that they are changing their system . Not before time but still feel the poor service may result in me closing my account and stop shopping with the TFG group."""