sV
sandra V

1 reviews | Active since Dec 2014

30 May 2016, 07:50

No Money in Tills So I was REFUSED A REFUND

<p>I visited the FIX STONE IN RANDBURG TO RETURN ITEMS AND WAS REFUSED A REFUND BECAUSE THEY HAD NO CASH IN THE TILLS!!!! I WAS TOLD TO COME BACK AGAIN!!! I had paid with a cash card and told that if I did not choose other items, I would have to come back. So who pays for my petrol the second time? ? Totally unbelievable. The attitude of the lady that helped me was atrocius and disgusting as she totally embarrassed me in front of all the customers in the store..This happened on the 24th of May 2016. I am also going to get my lawyers to further advise me on what to do..poor poor service..The Foschini Group is awful. . </p>

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Replies (1)
Foschini
Foschini's reply30 May 2016, 09:49
Official

Good Day Sandra

Thank you for bringing this query to our attention ,Kindly note your query was logged and escalated to The Fix Departmentand they will contact you directly .

TFG Team