1 reviews | Active since Mar 2017

19 Nov 2018, 10:19

NO FORMS AVAILABLE AT THE STORE

A month or two ago i called in to request a limit DECREASE. I was told that I should go into a TFG store to request for a form and have it signed and filled in at the store. i went to several stores, where they had said that they do not have the form, or that the forms are finished. i finally got to the store at joburg cbd, filled in the form and signed. it has been a month or maybe more later and i have not received a response. the limit is still the same.

i went back to the store, bought a few items and again requested a limit decrease form, and was told AGAIN, that they do not have any forms available. ALL I WANT IS A FORM TO HAVE MY LIMIT DECREASED!!!!!! CAN SOMEONE JUST SEND ME A FORM SO THAT I CAN FILL IT IN AND SEND IT BACK.

I am not trying to get more credit.

0
Replies (3)
Foschini
Foschini's reply19 Nov 2018, 14:56
Official
Good day,
 
Thank you for bringing this to our attention.  Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG

Best regards,

's update19 Nov 2018, 16:11
Reviewer Update
This is a copy and paste response that you give to everyone. why do you need two business days to send a form???
's update26 Nov 2018, 09:52
Reviewer Update
The two business days have passed and i still haven't received a response or call from foschini.