No feedback received for factory fault shoes

Good day<br> <br> I bought shoes at Fochini in Jabulani Mall on a Sunday wore the shoes at work on Monday, to find out the shoes were painful because of a factory fault. I phoned the nearest branch which was Cresta and I was told that they are not sure if they will take the shoes back because I have worn them. I escalated to the head office, they got the branch manager called Queen at Cresta to call me back, she to told me to come to the store for to check the shoes, I went to the store and I was told she cannot see me because she's in a meeting. she told the consultants to take a picture of the shoes and they will contact me back Tuesday, no one came back to me, I than send another email to the head office, they did not even bother to come back to me. This is totally unacceptable, I have wasted so much money on the shoes which I will never be able to wear again, what kind of a supplier does that. First of all Foschini is a very large to group to give such poor service to customer. I have spent R500 on those shoes and that is money that we talking about, It is not like I took the shoes on credit. <br> Very disappointed with Foschini