No feedback but still charging accounts

Good day <br> <br> I am getting tired of following up on a claim submitted Nov 2014. My mother bought me a phone about a year and a half ago at Fochini Maponya. We then decided to take up the insurence thereoff incase of loss or damage. This phone was bought on her account which I then paid off in 2 months. the phone R2999.00 a black berry 9720. <br> <br> In November I the phone was ****** off my desk at work, I charged my phone under my desk like I always do however that day forgot it when I left. i reliasied at home that I may have lost my phone. However thought I could have left it at work. I got to work the next day and thephone was nowhere to be found. I reported it to security, and went to the nearest police station but due to there not being servailance the police said there is not much they can do and the security said they will announce it but will not go a building search for the phone. I then went to Maponya looking for assistance. all docs submitted and the consultant till today says that head office has no feedback. Every month we are paying for insurence with no complaint but for this service. <br> <br> For got sake can someone tell us whats going on or should we cancel the insurence?