No feedback and issue unresolved

Approximately two months ago i reported a lay bye issue on hello peter. Someone at Foschini called me and confirmed that they had received my complaint, this was on the same day that I submitted the complaint. They further stated that someone would be directly in touch with me regarding the issue. After that first day of correspondence, no one has bothered to update me on progress made and my issue has still not been resolved.<br> This is extremely bad service by the retailer, it feels like they are not focused on the customer. It has now been 6 months or more of not being assisted and being taken from pillar to post.