CA
Cindy A
1 reviews | Active since Feb 2013
03 Dec 2015, 20:03
No Feedback
It really upsets me that TFG customer service is so bad. I first had to complain about Sportscene not getting back to me re an enquiry for them to respond and now I have to complain about the Hi Online store. I have enquired a few days ago re a product and no feedback. Only a (what I assume is an automated message from the customer services email). If this is the way TFG are going to treat their customers, I am strongly considering closing my account
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Replies (1)
Foschini's replyOfficial
04 Dec 2015, 08:55Hello cmarendse,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply04 Dec 2015, 08:55
Official
Hello cmarendse,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,