zL
zulfah L
1 reviews | Active since Jun 2015
24 Jun 2015, 18:22
no feedback
Your response time is pathetic! I am still awaiting feedback from 8-6-2015!!!I rerecently opened a data contract. I pay my account religiously!!! My instalment has been increasing recently and I was told its due to my contract not been paid, ON MY STATEMENT IT REFLECTS MY CONTRACT AMT AND INSTALMENT WHICH IS PAID MONTHLY!!!! Why inconvenience the customer now where they have to pay each plan seperately?! Now I use my debit card to pay which means I must make 2 payments and get charged twice for swiping!? I have been paying my account even when no instalment was required and all I asked was that my account be rectified and the correct amt put through on the correct plan!!!! I have had no response and clearly it hasn't been done as my instalment has increased further to 305 on a balance of 969...now please correct and give me a proper instalment and pls cancel the platinum club!!!!
Helpful (0)
Replies (1)0
Replies (1)
Foschini's replyOfficial
25 Jun 2015, 13:47Hello zeelac,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,
Foschini's reply25 Jun 2015, 13:47
Official
Hello zeelac,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Best regards,