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shaun L

1 reviews | Active since Jul 2014

01 Mar 2016, 12:14

NO FEEDACK SINCE 18/02/16 11.33

DEAR FOSCHINI GROUP...I DO UNDERSTAND THAT AS A LARGE COMPANY YOU HAVE LITTLE OR NO TIME FOR THE LAYMAN. AS A CLIENT, AM ACTUALLY DISAPPOINTED WITH THE BLATANT DISREGARD/FLIPPANT ATTITUDE THAT MY QUERIES HAVE BEEN DEALT WITH. AS PER MY LAST REQUEST FOR ASSISTANCE ,I WAS PROMISED FEEDBACK WITHIN TWO WORKING DAYS FROM THE 11th FEBRUARY 2016 @ 11.33.10. I AM STILL AWAITING FEEDBACK. THIS HAS GONE ON FOR ALMOST A YEAR NOW AND IT IS BECOMMING RATHER TIRESOME.I KEEP RECEIVING SMS'S AND CALLS FROM YOUR DEBT COLLECTIONS AGENCY THAT YOU HAVE ENGAGED DESPITE THE FACT I HAVE A DISPUTE REGARDING MY ACCOUNT.AS PREVIOUSLY STATED I WILL NOT BE HELD LIABLE FOR ANY AND ALL EXTRA CHARGES ON MY ACCOUNT AS YOUR COMPANY EMPLOYEES HAVE DRAGGED THIS MATTER ON FOR A CONSIDERABLE TIME EITHER DUE TO INCOMPETENCE OR A JUST DON'T CARE ATTITUDE. I ONCE AGAIN IMPLORE YOU TO ASSIST WITH QUERY WITH THE UTMOST URGENCY.

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Replies (1)
Foschini
Foschini's reply01 Mar 2016, 16:38
Official
Hello Shaun laing,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.