No empathy and bad service

Yesterday I was i an armed ******* and everything was ******. I went to the mall, including Foschini to cancel my cards to ensure no purchases can be made which was easy enough. Today I went to Home Affairs for an ID and was informed that only temporary IDs will be given and the permanent smart card ID will only be available from level 1 and no one knows when this will be. Today, I go to Foschini to request a replacement card and I advise the consultant that I was ****** and everything was ****** would she like my affidavit to which she says no. I then give her my temporary ID and she says we don't accept. I ask her, if the government isn't giving permanent IDs where must I get one. Another salesperson says to her go ask the manager if the she/he is willing to accept the temporary ID. My brother is with me and asks if I'm going to purchase and I reply not really. The same useful salesperson says well if you not going to purchase then you don't need a card you can pay with your ID. I say to her so then it's better if I just pay up my account with no more purchases and close my account and she shrugs her shoulders. So I say to her okay then I'll do that, pay up my account and close it and she says okay.