No customer service

<p>I called the collections departmentioned two months ago for an arrangement for my mother's account my mother is now unemployed and I offered to pay the account on her behalf I spoke to Meagan who gave me an 18 month plan and a payment for R350 per month she said after three payments I must call back I called back last week and spoke to Bronwyn who advised I made three payments one of R 1000 one of R650 and one of R350 she is gonna transfer me to customer service to do the re adjustment I was transfered to customer service spoke to Felicity who advised they can't do the re adjustment collections must do it I was transfered back to collections and spoke to another agent who advised me I have to go back to customer service I was transfered from one department to another I asked to speak to a supervisor I then spoke to Clement when I asked why I am still getting arrears letters after making an arrangement he said he can't see the arrangements of R350 and the plan change of 18 months I asked for the calls between me and Meagan and me and Bronwyn to be made available he agreed however it is a week later and still no feedback I asked how the matter was going to be resolved he was unable to advised I want urgent feedback regarding the above information please </p>