No Customer Service

From Monday I have been sent from Pillar to Post with regards to my cellphone insurance. I spoke to Justin Dowie (Team Leader) from the insurance who's been not so helpful at all and Thabo ( from Foshini Mall of Africa), who has been nothing but helpful till date I still do not have a cellphone, yet I am paying for my insurance. My child was sick on Tuesday and the school could not reach me cause I do not have a cellphone. I am very disappointed with the service I received from the insurance.