No consent

It is sad to experience such a bad service at donna-Clair menlyn on Saturday after doing a return. The card that I used to purchase the item was a chechque card known as a debit card. She I asked he lady who was assist me how she is going to refund the cash she just took my card and inserted it in the speed point and I asked her she was doing she said I'm refunding in the card with an attitude and not consent as other retail stores including donna-Claire give cash or at least an option. She could not even answer properly on after how long the money will be in my account all she did was give a slip and looked at me and I left. What happened to service? Customer education? Answering on exact dates?