No communication for a ***** Case at Markams

I recently received a statement from Markhams stating that I owe R9600 on my account<br> When I investigated I realized that 2 ********** purchases were made on my account. One at SportScene in Loch Logan for R3706 and the 2nd at Markams in Krugersdorp for R3197. <br> I went to Markhams store in Northgate, filled in the ***** purchase form, provided a certified copy of my ID and an SAPS statement. Faxed the documents successfully at the store (according to the fax report at list). The lady at the shop said I will receive a sms confirming receipt of document and possibly case details .<br> A week later I have not received and sms. I have called the Call Center, Forensic Department no on the form to no avail. I have tried to contact TFG head office but I always get transferred to a dark hopeless hole where I hold the line infinitely. I went back to the Northgate Store and the lady said she couldn't get hold of anyone and then gave me a cold blank stare and a big shrug of 'I can't help you and I don't care\.<br> I have my card in my possession with my wallet all the time. <br> It's sad that I am subjected to personal intrusion crime through Markhams