MB
Maggie B

1 reviews | Active since Feb 2018

14 Feb 2018, 11:36

No Cash Refunds

Degrading. That's how I felt. I purchased more than R 7 000 Donna clothing at Foshini Highveld Mall. Cash. Not credit. Cash. So what a suprise when I wanted to return ONE item a few days later to the value of R 239.00 and was told that they don't have cash to refund me. I have to find another item on the floor to exchange it with. Oh and that's not all. I CAN'T buy any Foshini labelled item - it HAS to be a DONNA item!?!?! That's ridiculous! If they had the cash to refund me I would've been able to actually buy something I wanted and probably would've spent a little more. But then the comment from the cashier to her supervisor "Fat white woman there..." when she had to explain to the supervisor why I am asking for a refund... That made my decision to NEVER support Foshini again. I would rather take my business to Milady's. So head's up ladies - don't buy cash from Foshini. They can't refund you. Not even R 240 at 12:00 in the afternoon. Oh and beware if you are anything bigger than a size 14. You are referred to as FAT by there staff. Not to mention the ****** remark. I am sure my "fat white woman" money can buy exactly the same things as anyone else!

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Replies (1)
Foschini
Foschini's reply15 Feb 2018, 08:07
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG

Best regards,