New Card Conversion

I walked into an Express store to purchase in my lunchtime, which is half an hour. After a debate with staff that they are unable to authorize due to the fact that they no longer use the card I have, I was referred to the Foschini store for card replacement. lloyd from customer services assisted. I was asked questions that does not pertain to me at all. I do NOT have a HOME loan, have never been sequestrated and my ID does not end with 080!!! These were the questions I was asked . After a 2nd round of questions with Lloyd, he wanted to chat to the sales consultant. I was then told I need to bring back my ID and proof of residence, and this will go to their forensic department for further investigation. I have never been treated like a ******** before and that is exactly how I felt going back to Foschini twice and standing in a line being asked if I need the forensic department, failed the security test. I am blown away by this as my account is not in arrears, neither have I given any indication of an address change. There was no correspondence on my statements about this card change. You MAY still pay with the old card, how ridiculous!! 2 complaints on their webiste and no response