New application form

Never have I ever received such bad service before, but Foschini. I app**** for an account 2 weeks ago. All documents have been sent which an email came through with a reference number ***8 on the 14th June, I resent an email to the accounts department which they advised they need the documents again which I sent on the 18th June with the reference number ***8, I went into the store on west street on the 20th June, the agent that assisted me had no clue what is going on, I did advise her I sent the allowance letter twice now and she insisted that she would send it again which she did. She then called into the accounts department which they advised the form was filled in incorrect which is not true, My husband gives me R5000, R50 I added as prepaid airtime and R1000 as living expenses, I asked the associate what now, she said we need to wait for an sms. I left the store with such disappointment. I receive an sms on Saturday advising me to collect my card I need to send documents to *** . How many times must I send these documents? I app**** for a Truworths, Mr Price, Sheet Street and Home choice and had no issues what so ever. If I do not get feedback today, I do not want this accounts as you do not value your customers