New application complaint

I app**** for a foschini card online on the 26/11/2019,i received and sms to send in my payslip or bank statement. I forward my documents, I called the contact centre the Wednesday to find about my application status they advise that I should resend the documents on the same day we resend the documents. The same day my mother received a sms that her card is ready to collect in the store. This was really disappointing because we app**** the same day and my documents is still sitting with employment, a lady called me the Thursday to resend my bank statement, I forward my documents again. On Friday I had to resend my documents again because they never received the documents I even highlighted the part where it shows the amount of allowance am getting from my family up until today no respond. On Monday I spoke to a lovely lady who then escalate my case to the employment department. On Tuesday I received a sms to resend my documents again, I called spoke to chesery he advise that the consultant did escalate my information and that the message I received was system automated and that you re eive the message once someone opened the application. Today I called back again spoke to him again he then advise that he will escalate the case to his supervisor and follow up for me. I mean its been two weeks and still no feedback.