new accounts and customer service

<p>I opened an account with Foschini in June 2016 online, I then went to the tygervalley branch to activate my account. Before doing anything I asked the lady about the account and that i want it on 6 months repayment plan which the lady assured me it is she even advised me to pay before the first of every month to avoid the interest charges which i have been doing. Now 5 months later i notice interest charges on my account after i ran a statement from the start of transactions to date (19 October 2016). THIS IS UNACCEPTABLE!!! I queried it with the call center and they had a copy of the agreement on 12 months repayment plan, the agreement was not signed by the parties entering in this agreement which is a bit wired. I know i signed an agreement at the store.</p> <p> </p> <p>The customer has an option for 6 or 12 months i chose 6 and the credit provider went and done their own thing.</p>