Never have I ever been so disrespected

I am unhappy with the service received from Foschini Keywest, I went in-store to purchase a bag for a secret santa event at work, the sales assistant at the store advised that the bag is not in store and said that he would order the bag from another store then required me to pay make a payment which I did.,I then received an email with order numbers and what not, it still didnt click that this is an online purchase, i received an email about delivery of my order during the event at work, so in essence the reason for my purchase didnt serve its purpose.. I went to get the order and the recipient declined it due to the timing, this now reflects badly on me. I decided to return to Foschini were the bag was sold to me to request a refund then only was i advised that this is an online purchase therefore i cant be refunded in store, i should take it up with Bash, hebathong how because i bought this item here, i was met with 4 consultants who were so rude to me and said its my responsibility to see how i get my money back they cant assist since its a bash order. I thought Bash and Foschini is the same company or is it not??? I cant be hassled with the stores admin process, they should facilitate the entire refund not me,. I am utterly disgruntled and don't think I will be making anymore purchases at ''Bash/Foschini'' if this is the service that will be rendered. I have contacted Bashsupport using my own airtime only to find that their systems aren't working and one of the consultants told me to call again another day! Is this the service Foschini gives now?