Never buy a phone from Foschini

<p>On or around 6 April I purchased a Samsung Galaxy Grand Neo Plus from Foschini Cradlestone. On the first day, I noticed the battery was running flat at an alarming rate. When I tried charging the phone, it would either not charge at all or you would have to jiggle the charger...the charger was loose in the port. I struggled on with the phone for a month like this as the phone is a requirement for my job nd I don't have transport at all...I have to ask or wait for someone to take me to the store. On 6 May the phone was returned to the store for repairs. Two Sa****y's ago, I was at the store and queried about my phone. I was told that it had been sent to MTN for repairs and that it had not been returned and that this could not be queried as MTN was busy stocktaking but that someone would phone me on the Monday. Last week and Wednesday, I phoned the store just after 1700...I tried several times and the phone was not answered. On Thursday morning just after 09:00, I phoned the store once again and the phone was not answered...this all being on the number both Foschini Head Office and Cradlestone Mall as the contact number for the Foschini store. I phoned five times during the day and was told that the lady who said she would phone me, was not at work but that this would be queried with MTN. Apparently MTN was struggling to find a part that was necessary to fix my phone. On Friday, Violet Modimoeng sent the following email to MTN "</p> <p>Good day</p> <p>may you kidney asssist me with the following device which was booked on the05/05/2016/ and was sent to the repairs on the 06/06/2016 with the IMEI *** may you please give us a follow up feedback regarding this device as a customer is not satisfied that it takes time and she does not have a phone with her,we tried to get hold off mtn as they are not picking up their phone your asssitance will be kidly appreciated,this are the customer details Glenda Pretorius tel work ***/***".</p> <p>This morning her reply to my call was "MTN is not responding to my email and until they do I cannot do anything". I have had it with this story...I paid cash for my phone R2600, which has not worked from day one and until MTN responds to Foschini's query...I am to remain without a phone. I guess the lesson learnt is never buy a phone from a department store as they are only middlemen and refuse to accept the responsibility for the sale they made. Feedback is sp****...if I did not make an effort to contact the store, no query would have been logged with MTN at all.</p>