Negligent and Delayed Services

My cellphone got ****** over the weekend of the 01/05 and I reported this to the local police and obtained an affidavit to claim from my insurance with Foschini. All the paperwork was handed in by myself on the Sunday and I was told that I had a valid claim and would hear from them within 7 - 10 working days. Yesterday, after not hearing from Foschini I decided to pop into the store to find out what the delay was. <br> <br> To my dismay I was told that apparently the stamp on the police affidavit, I previously provided was too unclear and that a clearer stamp from the police was required. By this time I was livid, but obtained another stamp immediately from the police. I am extremely disappointed and appalled by the lack of communication from the staff at Foschini Promenade, as had I not gone to the store I would probably still be waiting for feedback from them. I am a loyal customer and have never skipped a payment on my account and expect a service of excellence from them. My patience is slowly but surely running out and just want the claim to be finalized so that I can have my new handset ASAP. If the matter is not resolved in due course, I will take this matter further