Name on Credit Bureau do to their Mistake.

In June 2015 I paid the full amount outstanding on my account as it reflected on my statement.<br> In July my Debt councillor sent letters out to all the retailers I had accounts with to state that my name had been cleared from the Credit Bureau & that I was no longer under debt review (My Foschini account was never part of the Debt review). Foschini misinterpreted this information, stating that I had just app**** for Debt Counselling & therefor they are freezing my account. While freezing my account they also proceeded to add costs to my account(club magazine fees for magazines I never received due to the Frozen status of my account). Suddenly in August I received a phone call stating that I owed them money & that my account is 120 days in arrears. I was not receiving statements either & they kept piling on the costs. Now there is a default on my name. I phoned Foschini customer service requesting they give me a letter stating that this was a mistake on their side, I was blatantly told and I quote \You failed to Honour your agreement to pay your account.\" Numerous emails later I am told they will update the Bureaus this month. That will not change my credit rating!!!"