1 reviews | Active since Jun 2015
my phone was sent to a wrong supplier
I bought a Huwaei y-511 last year september at foschini and this year May it started to freeze until it was no longer booting so i took it to vodacare and vodacare checcked and told me that it is not their phone and that i must take it to foschini branch and i diid so on the 20th May i went to foschini in pretoria jacaranda centre i told them that took the phone to vodacare so they told me to bring the phone to foschini and the the lady called nesta booked it in for repairs and told me that it will take 2 weeks.on monday the 1st June 2015 i received a phone call from foschini jacaranda and nesta told me that vodacom sent the phone back to them and they told them that the phone is not theirs and i but i was so suprised because i told her the time i took the phone in that the phone is not vodacom s is a different supplier, so i asked her on when am i going to receive my phone back her answer was that she does not know she will phone me and by phoning me even in december they can phone me arcoding to her answer. so i feel like my rights as a customer were abused.<br> because i bought my phone cash and i do not owe foschini and on top of that i am in the dark because they do not know when.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
