Multiple emails sent with no acknowledgement or response

On 30 January 2018 I sent a query to the TFG group customer service email address advertised on the web site ********** I received no acknowledgement of my query and no response. A follow-up was sent on 31 Jan & again on 5 Feb.

On 7 Feb I sent another follow-up/request for assistance & included the ********** email address.

To date I have received no response from either. What sort of customer service is this? Why advertise these as contact details when you don't bother responding to multiple requests for assistance. Very quick to phone & sms a person when their payment is even a day late, but cannot be bothered to provide any form of customer service when requested - not everyone is able to call the numbers advertised.

Please give me feedback on my query.

Thank you