Ms ***miah Rylands

Good day peter I'm ***miah are sick and tired of phone calls from the foschini group they phone me every second day to ask when am I paying my account every time when there assist phone me I have to tell them the same story to each assistant put my problem don't get resolved I have closed my account on the 12 June 2020 at 14 57 00 at there foschini blue route Cape town branch in August they phoned me every week to say that my account is in arrears I told them that I closed my account last mouth in June they to me that there assistant at the blue route branch should have phoned there customer service to tell them that I'm closing my account me as a customer dont know what foschini policy is when closing your account if the assistant didn't do her job properly is it not my problem me as a customer went to pay and closed my account not knowing what must take place There customer service assistant Tembisa phoned me in August I tolded her the story that I closed my account in June she told me she look in to it but everything went in vain no feedback but only phone calls every second day the more I explain the they phoned I even asked them to put me true to their MD or CEO but they can't the more I ask to speak to someone higher then them I'm not undermined your position but everytime they tell me they are making a note and send it to customer service two days later they phone again the same story again in September 2020 I got another call from them about my account repeats the same story to the assistant and then insist to speak to someone higher than her she let me wait on the phone then another person answered I had to explain meself again over and over the same story she SHANDRE said she will check it out and will come back to me by the end of the week which was in September no calls from SHANDRE up till now I didn't received any calls after September and now it starts again in December they me but don't talk I Have To sayHELLO HELLO then the phone go off last week they phone again that was Tuesday that I have to shout HELLO HELLO can you talk when you phone a gentleman then said hello can I speak to Ms. Rylands again he asked me when will I make a payment on my account I told him that I have closed my account in June his reply was I'll make a note again i got a call on Friday asking the same question when will you be paying your account same story again i closed my account in June there reply everytime will make a note again they making notes everytime after they phoned me but for ever they phoned ask the same thing when will you be able to pay your account they phoned me again today I tolded her the assistant the same story she tell me that I have to phoned there customer service department and tell them that I closed my account is it my problem to phoned there customer service department when I closed my account in June already if the person at blue route not doing her job properly they is it my problem I really don't now when is this going to stop they don't want me to speak to there MD or CEO to clear this matter I have been dealing with foschini for over 40 years and this is my treatment I'm getting from them the sad part is that I also closed my Ackermans account in june but not one call from them either send me credit available to shop on my phone how poor and how low can Foschini go by harassing a customer for payment when you closed your account surely they could see that my balance is zero and where is that total came that I own and not even went to purchase anything since June will you be able to resolve this matter with there higher authorities and would like a call from them please Not happy with there service and treatment at all thanks Account number *** cell num ***