Mrs

I have an account with them. It's almost two years I didn't enjoy and use services of this account due to the ridiculous balance I noticed after receiving statements in March 2019

. I went to the store in Brits Mall queried the balance. Only to notice there were subscriptions, some even duplicated adding to R500 besides the instalment.

The store assistant assisted with calling their head office for cancellations and told me to check again before month end.

Surprisingly nothing was done, until again I went on the 15/7/2019 and they printed out the statement all the subscriptions still reflecting. Form was completed again and call made for cancellations and was promised done. I asked them please to reverse all 5 months subscriptions moneys back into my account, R500's, reducing the statement balance I've been paying without even buying with the account, instead buying cash all the time.

I received a call from their Attorneys instead, and related my challenge with the account. She appreciated the fact I have been paying monthly without stoppage and she will refer the matter to her seniors.

My request is the subscriptions monies be reversed into my account, from the time I contacted them and they didn't cancel as promised. They failed to give this matter priority until it adversely affected my account.

I need urgent assistance please because I still want to continue doing service with them.

Regards.