Miss philisiwe khumalo

I had put in a claim at fotchin on the 8th of January 2017 up to today they haven't responded to say that have received my claim.until I called today I was told that my claim has been declined without any notice from their side .The reason why the decline my claim it's becouse I did not pay my full instalment but I had an agreement with them to say I can not pay higher amount they said I can pay 1000 instead the month of October I did pay and November according to them my account was in areas thats the reason they didn't pay my claim. And I am complaining about their bad service not to be in contact with me since I submitted my documents.kind regards Philisiwe Khumalo