MH
Mumtaz H

1 reviews | Active since Mar 2009

30 Jul 2015, 14:30

misplaced my ID document

On the 13/07/2015 around 14h00, i was busy paying for the clothers i just bought in the store, the cashier asked me to give my ID so that she can verify my account details. As I was standing there waiting for her to finish using my ID, i got a call and i told my sister on the other side that i was busy in the shop. As i stood there waiting for her to finish the transaction, I asked for my id back, she immediately told me that she gave it back to me...we looked all over in the shop but we couldn't find my id. After some time, I asked them to check their instore camera to see what happened to my id...they told me that their shop doesn't have camera.<br> I live in JHB and I was in Pietermaritzburg for the visit, today I had to go back to JHB without my ID, and all the business that I had to do business in KZN couldn't be done because FORSCHINI PIETERMARITZBURG LOST MY ID,<br>

0
Replies (1)
Foschini
Foschini's reply30 Jul 2015, 14:42
Official
Hello haet,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

Best regards,