1 reviews | Active since Jun 2015
Misleading marketing of product
<p>I went to Foschini in centry city yesterday to purchase a fragrance - I opted to go with the designer fragrance box as the packaging states you try out the 11 samples in the box, decide on the 1 your prefer,return to any foschini store with the voucher enclosed in the box to redeem your full fragrance - in addition to this you'll receive 20% off your next fragrance purchase (blatant lies) I was assisted by a foschini employee who said it's quite a bargain as you get a100 ml fragrance with the enclosed voucher...thought so 2 considering the full frgrance i wanted would cost R200 less with the enclosed voucher...up until now thought the "full fragrance meant 100ml" this is not the case at all. The voucher is for a 50ml fragrance...so why would anyone in there right mind pay nearly R1500 for samples and a 50ml fragrance?!? You are advertising falsely and misleading your customers...your packaging makes no mention of a 50ml fragrance until you actually read the enclosed voucher...the voucher goes on further to say that the further percentage off is only if you purchase over a certain amount...how do you people sleep at night? Honour what was promised</p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
1 week later and still no feedback!? Please don't respond with a generically. ..
1 week later and still no feedback!? Please don't respond with a generically. ..
