MISLEADING ELDERY PEOPLE

My mother, Afrikaans lady 72 years of age, does not understand a word of English she says YES to everything was contacted by a telesales consultant a while ago regarding magazines etc. They have added magazines and benefits to her account that totals to the amount of R118.48. She was complaining to me about Foschini and the fact that she pays her instalment each month of R230.00 as per her statement and what they tell her when she pays her account every month and she never gets credit, so I did my little investigation and found that the above is the problem. 3 magazines, LSP and acc benefits added to her account yet the statement shows what is my instalment R230.00. Now she's in arrears with R360.00 obviously because she's not paying for the extra charges. Letter of demand are being issued and extra charges for sms and collection letters are being issued!! This is unacceptable!!! Consumer protection rights are in place for a reason, this is ********* business operation and I expect this arrears amounts to be reversed and cancel all benefits and magazines etc whatsoever. In future when you do contact my mother make sure you have someone that can speak her language!! Thank you