Misleading customers!!! 😡

Went to foschini mimosa mall on 12.07.2023 and purchased a phone. I was told that should the phone be faulty before the first 7 days lapse then it will be replaced with a new one, except in cases of water damage, or if the phone falls due to negligence. Needless to say 5 days later the phone switches off and stops working just like that. Today, 17.07.2023 I took the phone back with everything it came with and then the stories began. It would seem that the 7days replacement policy is not as instant as I was led to believe. Today I was told that "because we are not technicians, we can't tell if there's water damage or negligence by just looking at the phone" therefore we need to book it in for repairs. So after this drama, they still couldn't give me a time frame of when all of this will be sorted out. I'm extremely irate because I bought a phone for a reason, now I have to wait without a phone again until some else decides if I deserve a replacement or not. This is exactly the reason I do not purchase anything other than clothes these retail because they are amateurs and it's frustrating. I will never be caught dead buying electronics from a clothing shop ever!!!!!!!!!