TS
Theri S

1 reviews | Active since Nov 2013

06 May 2015, 11:22

Misleading Advertising

I had a hi online catalogue, where I saw the phone with free selfie stick and H3 cover, and then I went online to buy. It didn't show the freebees but the price was exactly the same, then I made my purchase. To my surprise when the delivery was made it was just a phone without freebees. I contacted the call centre where I spoke to Amer who told me that the catalogue is not yet uploaded on the system, then I said if I'm not getting any freebees I don't not see a point why I should pay the same price without freebees, He told me I do not have any ground as I did not check what I was buying, then I suggested I return the phone, I will only buy once they upload the correct information on their website. <br>

0
Replies (1)
Foschini
Foschini's reply06 May 2015, 14:35
Official
Hello moitheri,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the TFG Mobile dept and they will contact you directly.

Your patience and understanding is appreciated.