Misinformed staff causes shopping Nightmare

Hi, I love shopping at the TFG stores and online especially sneakers. I had no complaints about the store since my last post until recently.

On the 27 of June 2019 I bought Two vans sneakers at Archive store and a few items at the Fix, and later that day I received an sms saying I had bought some item at Sportscene. I don't remember buying anything from Sportscene so I called the online department to find out what is going on with my account.

When I called spoke to the consultant informing her that the was some activity going on with my account because she verified the items fronm the Fix but then she said I had bought something from @Home so I was confused cause when I marked the purchase of the sneakers that morning it was at Archive store later got an sms saying sportscene and now this lady is telling me about @home.

My call was then transferred to another department and the lady there confirmed the @Home purchase and was told she's going to lodge an inquiry, suspend my account and cancel the @Home order. While at it Ashley/n came through that the was nothing wrong with my order its just that the system will make a transaction according to the warehouse of which they have found the items and that's why it was showing @home not archive and she said she was going to stop the order from being canceled and I must log in, in my profile to check the status of my order and when I checked it was still at the warehouse so Ashley/n was very helpful so its almost 2 weeks only the fix items were delivered no one at the TFG called me. I called back on Tuesday last week because I needed the sneakers as birthday presents for my sister's twins kids but the lady said they are on the way being delivered it takes 5~7 working days. But Nothing. I called them again on Tuesday and sspoke to Agmed and he said there's a pending status cause it was canceled and the cancelation was stopped.

This has been lengthy and draining its not my fault that the consultant was not aware of the system they use, the was no need for the order to be canceled in the first place only if she explained like Ashlen did none of these would have happened.. I have payed for it but still not on my door step, shout out to The Fix because they delivered the items the following day.