Markhams Store NorthGate Shopping Centre

I recieved vouchers via SMS to redeem at any TFG store. I visited Markhams at Northgate shopping centre. I selected Items to purchase and tried to redeem my voucher! The cashier at the store said the voucher was only valid at DueSouth stores! I pointed out that on the SMS it stated that voucher can be redeemed at any TFG store. The casher then said that they were offline and he could not redeem the voucher. I said to the cashier that he should phone his head office and get authorization which he did. The agent at the TFG call centre refused to give the cashier authorization to redeem the voucher. I then asked to speak to the call centre agent! The cashier asked the call centre agent to speak to me and the call centre agent said that he is not allowed to speak to me. I asked the store assisant to give me the phone which he did and I asked the call centre agent to give me his name! He said that his name was Joburg which I believe is a lie and he refused to give me his surname. I gave the phone back to the strore cashier and left the store. what made me angry was that I had gone to the store during my lunch time and wasted 30 minutes of my time and recieved such bad attitude from the employee's of TFG. They work in a sales environment where they should be trained to be courteous and helpful to there customers and not be rude, arrogant and and have an attitude as if they are doing the customer a favour!

DISAPPOINTED!!!